Privacy Policy

Terms and Conditions ("Terms")

Last Updated:  11 April 2022

PROTAKEDOWN PTE. LTD T/A PhishFort (“PhishFort”) is committed to maintaining robust privacy protections for its users. Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our Service.  For purposes of this Privacy Policy: “Site” refers to PhishFort’s website, which can be accessed at “Service” refers to PhishFort’s services which include:

- Our phishing and Intellectual Property (“IP”) infringement monitoring and takedown offering;
- Placing an order for the takedown of a phishing incident or IP infringement through our Site;
- Request information or a follow-up communication with PhishFort’s team; 
- Register on and make use of our online Dashboard.

Dashboard” refers to PhishFort’s online customer dashboard found at, where customers are able to view all information related to the takedown and monitoring services offered by PhishFort and upload necessary evidence.The terms “we,” “us,” and “our” refer to PhishFort.“You” refers to you, as a user of our Site or our Service or Dashboard. By accessing our Site or our Service, you accept our Privacy Policy and Terms of Use, and you consent to our collection, storage, use and disclosure of your Personal Information as described in this Privacy Policy.


We collect “Non-Personal Information”, “Personal Information” and “Company Information”. You directly provide us with most of the information we collect. We collect information and process information when you:

- Register on the Dashboard or place an order for any of our products or Services.
- Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
- Use or view our Site via your browser’s cookies.
- Complete our online contact form.
- Complete any enquiry or product form found on our Site.

PhishFort does not receive your data indirectly from third parties or other sources.

Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks.

Personal Information is submitted by you when complete one of the forms on our Site, use our Services, or register on the Dashboard and includes the following:
- Your name
- Your email address
- Your phone number
- Your Credit Card information

Company Information is submitted by you when you apply to use some of our Services or register on the Dashboard, and includes:
- Company name
- Company registration number
- Company address 
- Company website
- Company contact information

1.   Information collected via Cookies

In an effort to improve the quality of your experience of the Site and Service, we track information provided to us by your browser or by our software application when you view or use the Site, Dashboard, or Service, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Site or Dashboard, the time and date of access, and other information that does not personally identify you. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal Information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis.PhishFort may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser. You can set your browser not to accept cookies. Visit to learn more about how to remove cookies from your browser. However, in a few cases, some of our Site features may not function as a result.

2.   Information you provide us by registering on the DashboardIn addition to the information provided automatically by your browser when you visit the Site, to register to the Dashboard you will need to create a personal profile. You can create a profile by registering on the Dashboard and entering your email address, and creating a password. By registering, you are authorizing us to collect, store and use your email address and name in accordance with this Privacy Policy.

3. Children’s PrivacyThe Site and the Service are not directed to anyone under the age of 13. The Site does not knowingly collect or solicit information from anyone under the age of 13, or allow anyone under the age of 13 to sign up for the Service. In the event that we learn that we have gathered personal information from anyone under the age of 13 without the consent of a parent or guardian, we will delete that information as soon as possible. If you believe we have collected such information, please contact us at 


Personal Information:

Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do share Personal Information with vendors who are performing services for PhishFort, such as the servers for our email communications who are provided access to the user's email address for purposes of sending emails from us. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy.In general, the Personal Information you provide to us is used to help us communicate with you and for us to provide the Services. For example, we use Personal Information to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers. We will also use your Personal Information in order to provide our takedown and monitoring Services which may on occasion include sharing your name and email address with a host provider or registrar in order to conduct a takedown.We may share Personal Information with outside parties if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to meet any applicable legal process or enforceable governmental request; to enforce applicable Terms of Service, including investigation of potential violations; address fraud, security or technical concerns; or to protect against harm to the rights, property, or safety of our users or the public as required or permitted by law; or it’s required in order to provide our takedown services. 

Non-Personal Information:

In general, we use Non-Personal Information to help us improve the Site and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns on the Site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion.In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes to the Site so that you may opt out of the new information practices. We suggest that you check the Site periodically if you are concerned about how your information is used.


PhishFort securely stores your data on the Google Cloud Platform (“GCP”) and/or Amazon AWS. We encourage you to read about their data protection practices here: GCP - AWS - implement security measures designed to protect your information from unauthorized access. Your Dashboard account is protected by your account password, and two-factor authentication and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our Site, Service, or Dashboard you acknowledge that you understand and agree to assume these risks.PhishFort will keep your information only for the period in which we provide our Services. Once this time period has expired, we will delete your data by deleting your user account and Dashboard client. We do not store cookies for longer than 24hours after which time all collected information is deleted. Any evidence uploaded to the Dashboard for purposes of conducting a takedown is securely stored on the GCP for an indefinite period.


PhishFort would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access. You have the right to request PhishFort for copies of your personal data. We may charge you a small fee for this service.

The right to rectification. You have the right to request that PhishFort correct any information you believe is inaccurate. You also have the right to request PhishFort to complete the information you believe is incomplete.

The right to erasure. You have the right to request that PhishFort erase your personal data, under certain conditions.

The right to restrict processing. You have the right to request that PhishFort restrict the processing of your personal data, under certain conditions.

The right to object to processing. You have the right to object to PhishFort’s processing of your personal data, under certain conditions.

The right to data portability. You have the right to request that PhishFort transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:


We may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Site, the Service and the Dashboard. Therefore, this Privacy Policy does not apply to your use of a third party website accessed by selecting a link on our Site or via our Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.


PhishFort reserves the right to change this policy and our Terms of Service at any time.  We will notify you of significant changes to our Privacy Policy by sending a notice to the primary email address specified in your account or by placing a prominent notice on our site. Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Site and this privacy page for updates.


If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us by sending an email to

PROTAKEDOWN PTE. LTD T/A PhishFort, 160 Robinson Road, #14-04 Singapore Business Federation Centre (068914)